FAQ
Q: Who are we?
A: We are an online hotels booking agent who is operated and regulated under the management of GMBF Group. We have committed this service with the intention to introduce our customer with most convenient booking experience. that includes e-ticket delivery system, MPU card payment purchase method, and to integrate with hotels for better sale and booking purpose. For more information, please contact directly to [email protected]
Q: What is the procedure with hotel booking system?
A: As soon as we received the booking along with full payment, we will go ahead and book the room. We will send out an Initial e-mail to acknowledge within 48 hours of receiving your booking.
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Q: How do I know /trace my booking status?
A: You can always see the booking status and download the Booking-Voucher when it is ready. All you have to do is type in the Booking/Reference Number in the Track Booking status field on the top right corner of every page on our website.
(If your ticket is in a complete stage, you can also directly download your complete e-ticket on it.)
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Q: Why haven't I received my initial e-mail with booking information immediately after making the payment?
A: Due to the fact that we review all bookings before processing further, it might take some time but no more than 48 hours.
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Q: What is the office opening hours?
A: Monday to Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM, except public holiday.
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Q: The Travel date is very close. What if I still haven't got the Complete booking Voucher yet?
A: You should receive your complete Booking Voucher 7 days before your travel date. Alternatively, you can download /track your booking reference number on the top right corner of every page on our website. You can also call us on (+95)9254898255.
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Q: How are the payment process? Is it secure?
A: We do accept either MPU card payment, Visa/Master card payment, Paypal, bank transfer or deposit to our BNF registered account methods.
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Q: Why can't I book for tomorrow and the day after tomorrow?
A: Our system only allows the booking that is 1 day in advance to Travel date so that it will give us some time to review and operate before we actually issue the Complete ticket to our customer.
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Q: What do I need to bring to Hotel to take my Booking?
A: You just need to provide our complete booking voucher at the hotel along with your NRC no or Passport no to verify that you are the right passenger. Moreover, passengers are suggested to bring along their NRC or Passport when they travel at all time.
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